SUPPORT Standard support Extended support Training Downloads		Standard Support Our standard support package is designed to provide the customer with a cost effective solution for system maintenance. The support package includes services and expertise not normally available within the customer's own maintenance organisation. These services comprise: Telephone Support A telephone support service is provided with a single designated number for all support enquiries.The telephone support number is operational 24 hours a day. Unlimited telephone support to anywhere in the world is included in the standard support fee. Remote Maintenance All ACAMS systems are provided with a modem remote access facility thereby providing the possibility for our engineers to remotely diagnose system problems. The modem is normally disconnected and only connected and accessed when requested and authorised by the customer. Unlimited remote maintenance to anywhere in the world is included in the standard support fee. Factory Repair A factory repair service is provided for all modules included in the customer's system(s). Modules returned to our factory are repaired or exchanged and returned to the customer within 4 weeks. The cost of the repair/replacement will in no circumstances exceed 75% of the price of a new spare part. Software Upgrade The ACAMS software is continuously being improved and new versions are released as they become available. New versions of previously purchased modules are made available to customers at no additional charge.